Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

Sale items, limited edition drops, and accessories (caps, bags) are final sale and cannot be returned or exchanged.

1. Email us at returns@gettingitdone.com.au with your order number and reason for return.

2. We will respond within 2 business days with return instructions and a return authorisation number.

3. Pack your item securely and include your order number inside the parcel.

4. Ship the item back using a trackable method. Return shipping costs are the responsibility of the customer unless the item is faulty.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.

We offer exchanges for a different size of the same item, subject to availability. If the size you need is not available, we will issue a store credit.

To request an exchange, follow the same process as a return and note your preferred size in your email.

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.